Return Policy

We at HowTeck are committed to providing high-quality digital products to our customers. If you encounter any issues with your purchased WordPress theme or plugin, we offer a straightforward return and replacement policy to ensure your satisfaction.

Eligibility for Returns

You are eligible for a return or replacement under the following circumstances:
1. Non-Functionality: If the purchased theme or plugin does not perform its intended functions as
described.
2. Defective File: In case the digital file is corrupted or incomplete, preventing proper installation or
use.
3. Incompatibility: If the theme or plugin is incompatible with your WordPress setup despite meeting the specified requirements.

Refund Process:

1. Contact Support: Please reach out to our customer support team within 3 days of your purchase to initiate the return process. Provide detailed information about the issue you’re experiencing.
2. Evaluation: Our support team will assess your request and may require additional information to troubleshoot the problem effectively.
3. Resolution: Depending on the nature of the issue, we will either provide a replacement file or initiate a refund for your purchase.
4. Refund Timeframe: Refunds will be processed within [number of days] days of approval. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

Replacement Policy:

If your purchased theme or plugin is eligible for replacement, we will provide you with a functional version of the digital file at no additional cost. You may need to uninstall the faulty file before installing the replacement.

Exclusions:

1. Change of Mind: We do not offer returns or refunds for purchases made due to a change of mind. Please ensure that you review product descriptions, demos, and compatibility requirements before making a purchase.
2. Third-party Modifications: Returns or replacements will not be provided if the product has been modified or altered by third-party developers or services.

Contact Us:

If you have any questions or need assistance regarding our return policy, please don’t hesitate to contact our customer support team at howteck@gmail.com or can coonect via WhatsApp 9229907751
HowTeck reserves the right to amend this return policy at any time without prior notice.